Returns Policy

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

1. The goods must be unused.

2. The goods must be in their original condition & packaging.

3. Goods that are not heat sealed in the box are non refundable and non exchangeable.

4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

5. The goods must be received back within 14 days from the day your customer received their order.

6. Lingerie and items of clothing are non refundable and non exchangeable.

7. Videos and magazines are non refundable and non exchangeable.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

Symbol
PO BOX 228
Hitchin
Herts
SG4 0WW

Customer Exchanges and Faulty items:-
If you return an item because you don't want it or want an exchange the redelivery charges apply.

If you  returns an item for an exchange due to a fault their is no charge for sending a new item back to you.

If a you send an item back claiming it is faulty and it is in fact alright once checked redelivery charges apply to return the item to you.

Lost Parcels.

We do not replace lost parcels free of charge. All parcels are dispatched insured and our team will look after the claim procedure on your behalf and all compensation once obtained will be passed onto you. So you will never be out of pocket but in the mean time if you wish to have a replacement order sent this must be sent at your cost.

A claim usually takes about 4 weeks to complete.

Royal Mail Procedure:-
1) We complete a claim form and include proof of posting and copies of commercial invoices to prove the cost of the goods.
2) Royal Mail processes the claim and contacts your  to confirm the goods never arrived.
3) The claim is accepted once Royal Mail receives your  confirmation back.
4) We receive a cheque and your account is refunded the compensation amount in full.

Parcel Force & Parcel Force International.
1) We complete a claim form and include copies of commercial invoices to prove the cost of the goods.
2) Business Post International processes the claim.
3) We receive a cheque and your account is refunded the compensation amount in full.